Practical AI for CSMs & Customer Success Teams
Artificial Intelligence is no longer a buzzword; it’s a game-changer for how companies manage customer relationships, drive retention, and deliver value at scale.
In this hands-on introductory course for Customer Success Managers, Leaders and Teams, you’ll learn how to integrate AI into your customer success strategy, from automating onboarding and support to predicting churn and building personalized, intelligent workflows.
You’ll go beyond the theory of AI and discover practical, real-world applications that help you and your team work smarter, not harder.
Taught by a Customer Success Director with years of industry experience, this course is designed for CSMs, leaders, and professionals who want to future-proof their skills and lead confidently in an AI-driven world.
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| Practical AI for CSMs & Customer Success Teams |
What you'll learn
- Understand the fundamentals of AI and its role in Customer Success
- Identify high-impact areas where AI can improve your workflows
- Predict churn, measure customer health, and personalize engagement using AI tools
- Automate repetitive processes while maintaining genuine customer relationships
- Design and implement an AI roadmap tailored to your organization’s goals
- Manage change, train your team, and drive adoption across your company
- Build your own AI-Powered Customer Success Plan through a Capstone Project
Who this course is for
- Customer Success Managers (CSMs)
- Customer Success Leaders and Directors
- Account Managers and Customer Experience professionals
- Anyone interested in leveraging AI to improve customer relationships
Requirements
- No previous AI experience required
Get this Course for Free
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